Is it really free of charge?

Yes. You just sign in - register - and you can use the software free of charge. There are no hidden costs.

Till when is it free of charge?

As long as you like. There is no deadline or time limit.You may use this application free of charge unlimited as long as you are satisfied with its services. Payment is due only in case of extra services.

What are these extra services?

Basically these are measures taken for higher data-security and increased efficiency. E.g. regular archiving of data (monthly, weekly, daily), data scaling, data-recovery. Furthermore, we install a high-performance, faster, superior capacity server for Your data. In special cases we also offer secure (https) servers, etc.

Take a look at our detailed list on the page ProFM Helpdesk Premium Edition .

What does it mean you don’t need expensive hardware-investment?

Our web-based breakdown management ProFM Helpdesk relies on a new technology: the so called ASP (Application Service Providing). Its main point is that all softwares and data are stored on vintoCON’s main servers; all you need is an Internet connection with the browser (Microsoft Internet Explorer, FireFox, etc…).

Are my data secure in the ProFM Helpdesk system?

Yes. Your data are stored on secure application and database servers either ProFM Helpdesk service package you use. No other users, nor unauthorized people can access your data. If you subscribe to our package with monthly-payments, even communication between your web-browser and the server will be coded.

See detailed differences between our solutions: free of charge and monthly subscription services under the page ProFM Helpdesk Premium Edition .

Will my data remain in case I change the package?

Yes, of course. The databases of ProFM Helpdesk system and the vintoCON product family are perfectly compatible, all products are capable of working together in integration. By changing to a higher solution package, your data remain entirely at your service.